I placed the call and was told that the driver, Ron Davis (#19), would be there in 90 minutes. He made it within an hour and was so amazing and super-patient. The car would not start, would not shift into neutral, and was not accessible to the flatbed truck. After an hour of failed attempts, we were able to get the car into position and loaded onto the truck. Hooray! Will definitely use Silverdale Towing again, should the need arise. Thank you so much for the excellent service!